Shipping Policy
- Shipping methods and availability may vary depending on your location and the products you have ordered.
- The shipping fees for your order will be displayed during the checkout process. The fees may vary depending on the shipping method, destination, and the total weight or dimensions of the package.
- If you would like to change the shipping address for your order, please email to info@drkyoskincare.com.my with the new shipping address. Once the order is shipped, we cannot alter the shipping address anymore.
- We offer standard shipping for all orders made in Dr. Kyo Clinic Online Platform.
- Your order should be processed and shipped within 3 working days after order verification and credit approval.
- We reserve the right to modify or update this shipping policy at any time. The revised policy will be effective upon posting on our platform. Your continued use of our platform after the effective date constitutes your acceptance of the revised policy.
If you have any questions or need further assistance regarding shipping, please contact us at +6012-880 1533 or info@drkyoskincare.com.my.
Returns Policy
- To be eligible for a refund, you must meet the following criteria:
– You have purchased the product directly from our platform.
– You request a refund within 7 days from the date of purchase. - To request a refund, please follow these steps:
– Contact our customer support team at info@drkyoskincare.com.my and provide your order details.
– Clearly state the reason for your refund request.
– Our customer support team will review your request and may require additional information or evidence to process your refund.
– You are responsible for the return shipping costs unless the product is defective or we made an error in shipping. - Depending on the circumstances, refunds may be issued in the following forms:
– Full Refund: The entire purchase amount, including any applicable taxes and shipping charges, will be refunded.
– Partial Refund: A portion of the purchase amount will be refunded, usually in cases where the product is returned with minor damage or missing accessories.
– Prepaid Credit: Instead of a monetary refund, you may be offered prepaid credit to be used on our platform for future purchases. - We strive to process refunds as quickly as possible. However, please allow 14 days for us to inspect the returned product and initiate the refund. The actual time it takes for the refund to be reflected in your account may vary depending on your payment provider.
- We reserve the right to modify or update this refund policy at any time. The revised policy will be effective upon posting on our platform. Your continued use of our platform after the effective date constitutes your acceptance of the revised policy.
If you have any questions or need further assistance regarding refunds, please contact us at +6012-880 1533 or info@drkyoskincare.com.my.